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Customer Service Representatives

Customer Service Representatives

Job Title Customer Service Representatives
Location Maidenhead
Duration Temporary to Permanent
Starting Time ASAP
Payrate £9 - £10 per hour
Experience 1 year (Preferred)
Work remotely NO

We are looking for a role of experienced Customer Service Representatives in the area of Maidenhead.

Responsibilities list:

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

If you are qualified and interested, please contact ASAP.

52950
WORKERS
98
ENJOY WORK WITH US
92
RETAINED WORKERS
572847
WORKED HOURS
1200
CLIENTS
1434
SITES

How We Work

We do not depend always on technology for candidate searches, preferring to use experience, industry acumen and intuition to identify what each individual could bring to a specific business. This intelligent & human approach pays surpluses time after time. We recognise the trust clients make in Workers Direct and our priority is always to make sure we attain the best results for all concerned.

Why Workers Direct?

Workers Direct possess many desirable qualities and policies that you would hope for in a recruiter:

One of the downsides of recruitment is how long it can drag on for, especially if you manage your own recruitment in-house. Progress can take weeks or months, all while your company is lacking vital employees. Workers Direct recruitment agency provides extremely quick results to ensure companies aren’t lacking in important workers. In many cases, clients have found suitable workers within a matter of hours.

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