IT Support Specialist

Job Title: IT Support Technician

Job Duration: Temporary to permanent

Job Locations: West End, London

Salary: £11 to £13 per hour (Depends on Experience)

Job Summary

We are recruiting an experienced IT Support Technician to provide a high level of technical support. This is a technical role requiring proven support experience using W10 desktop environment, support with Office 2016 along with printers/scanners & mobile communications. The company is approximately 30 users and has a refreshed server/storage/network infrastructure.

Responsibilities

  • Provide a courteous and professional service to our clients at all time.
  • Provide first, second and third line support, answering support queries via phone, email and on-site and through our ticketing service for up to 30 users per site
  • To meet and exceed our SLA’s with our clients
  • Set up workstations with computers and necessary peripheral devices (routers, printers, telephones etc.)
  • Check computer hardware to ensure functionality
  • Install and configure appropriate software and functions according to specifications. Manage user accounts.
  • Monitor and maintain local networks in ways that optimize business performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders

Requirements

  • Certifications in: Cisco CCNA, Mac OS, CompTIA A+, Microsoft Certified IT, Network security (degree in IT is desirable but not required.)
  • Min 3 years experience
  • Proven experience as IT Support Technician
  • Excellent diagnostic and problem solving skills
  • Fast learner as we continuously evaluating and installing new products.
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles

IT Support Technician Jobs London

To apply forward your CV to arrange an immediate interview.

jobs @Workers-direct.com

OR Apply Online

http://workers-direct.com/cv-registration

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