Event Staff In ExCeL London, E16
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Event Staff β Job Description
Event Staff positions at ExCeL London are available for individuals looking to support large-scale exhibitions, conferences, and events across the venue's 100,000 square meters of flexible event space.
Staff members will be responsible for assisting with event setup and breakdown, providing attendee support and customer service, directing guests throughout the venue, managing registration areas, and ensuring the smooth operation of events. The role requires excellent communication skills, the ability to work flexible hours including weekends and evenings, physical stamina to remain on feet for extended periods, and a professional demeanor.
Previous event experience is beneficial but not essential as comprehensive training is provided. ExCeL London attracts world-class events in industries including healthcare, technology, maritime, and more, offering staff the opportunity to work in a dynamic, fast-paced environment in London's Docklands. This position is ideal for individuals seeking temporary, casual, or part-time work with a leading exhibition and conference venue.
This temporary position offers competitive pay rates above the minimum wage, with regular overtime opportunities available. There's also potential for temp-to-permanent conversion for outstanding performers. Whether you're looking for temporary Event Staff jobs in London or seeking a pathway to permanent employment, this role provides excellent opportunities for career development.
Location
ExCeL London, E16
Pay Rate
Competetive
Start Date
ASAP / Immediate
Duration
Temporary (Ongoing)
Event Staff β Key Responsibilities
- β’ Welcoming and directing visitors, exhibitors, and attendees upon arrival at the venueβ’ Providing information about event schedules, venue layouts, and facility amenitiesβ’ Managing registration and check-in processes at entry pointsβ’ Assisting with crowd control and ensuring smooth traffic flow throughout the eventβ’ Setting up and dismantling event spaces, including furniture, signage, and equipment placement
β’ Maintaining cleanliness and tidiness throughout the venue during and after the event
β’ Monitoring restrooms and ensuring they remain clean and well-stocked with supplies
β’ Supporting exhibitor setup and breakdown activities
β’ Responding to visitor inquiries and providing directions to specific areas or services
β’ Assisting with parking and transportation coordination for attendees
β’ Managing lost and found items and maintaining records
β’ Monitoring emergency exits and ensuring they remain accessible and unobstructed
β’ Supporting security personnel with access control and credential checking
β’ Helping with meal service and refreshment distribution at designated areas
β’ Maintaining communication with event management and other staff members via radio or mobile devices
β’ Ensuring compliance with health and safety regulations throughout the event
β’ Assisting with technical support and troubleshooting for audio-visual equipment
β’ Managing queues and waiting areas during peak hours
β’ Setting up merchandise displays and point-of-sale stations when required
β’ Being available for emergency response and assisting with medical or security incidents as needed
What We're Looking For
Essential Requirements
β’ Minimum 18 years old
β’ Valid UK work authorization
β’ Flexible availability including evenings and weekends
β’ Ability to work long shifts on feet
β’ Professional appearance and conduct
β’ Strong communication skills
β’ Ability to follow instructions and work as part of a team
β’ Health and safety awareness
β’ Customer service experience preferred
β’ Physical fitness to handle event demands
β’ Reliable and punctual attendance
β’ Willingness to undertake training
β’ Background check clearance may be required
β’ Food hygiene certificate helpful for catering roles
β’ First aid training beneficial
β’ Positive attitude and professional demeanor
Desirable Experience
β’ Previous experience working at ExCeL London or similar large-scale venue
β’ Proven track record managing high-volume events with thousands of attendees
β’ Strong knowledge of ExCeL London's layout, facilities, and operational procedures
β’ Experience coordinating with multiple departments and external vendors
β’ Ability to work flexible hours including evenings, weekends, and bank holidays
β’ Excellent communication and interpersonal skills with diverse audiences
β’ Experience in crowd management and visitor flow optimization
β’ Familiarity with event technology systems and registration platforms
β’ Strong problem-solving abilities under pressure in fast-paced environments
β’ Background in hospitality, customer service, or venue management
β’ Understanding of health and safety regulations and emergency procedures
β’ Experience with setup and breakdown of event infrastructure
β’ Ability to work as part of a large team with clear reporting structures
β’ Previous experience with B2B or B2C events
β’ Knowledge of London's transport links and accessibility at the venue
β’ Experience with ticketing systems and access control
β’ Ability to handle multiple tasks simultaneously and prioritize effectively
β’ Strong attention to detail and organizational skills
β’ Experience managing VIP guests or special requests
β’ Background in events marketing or visitor engagement
β’ Familiarity with audio-visual equipment and technical support
β’ Experience with Post-event reporting and feedback collection
What We Offer
Competitive Pay
Above minimum wage rates
Career Growth
Temp-to-perm opportunities
Flexible Hours
Various shift patterns available
Free Training
Full induction provided
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