Job Type
Temp / Permanent
Location
Brighton, BN1
Salary
£23,000–£30,000 p/a
Sector
Customer Service
Posted
March 2026
Workers Direct | Brighton, BN1
Customer Service Representative
Jobs in Brighton, BN1
Find top Customer Service Representative jobs through Workers Direct — Brighton's most trusted customer service recruitment agency.
Find Your Next Customer Service Representative Role in Brighton, BN1 — With Workers Direct
Are you a dedicated, people-focused professional seeking Customer Service Representative jobs in Brighton, BN1? Whether you are entering the field for the first time or looking to progress your career, Workers Direct connects you with Brighton's leading employers who are actively hiring. As a specialist Customer Service Representative recruitment agency, we understand exactly what employers need and what candidates deserve — and we bridge that gap every single day.
Brighton's dynamic economy — spanning retail, tourism, digital, finance, and healthcare — has generated a strong and sustained demand for skilled customer service professionals. From call centre environments to boutique retail and corporate contact centres, the range of customer service jobs in Brighton is broader than ever, and Workers Direct is at the centre of it all.
Role Overview
What Does a Customer Service Representative Do?
A Customer Service Representative (CSR) is the frontline voice of any business. These professionals handle enquiries, resolve complaints, process orders, and deliver a seamless experience across phone, email, live chat, and in-person interactions. In Brighton, CSRs are employed across sectors including retail, hospitality, financial services, healthcare, and technology.
Employers hiring through our admin and reception staffing service frequently seek CSRs who combine technical knowledge with outstanding interpersonal skills. According to the UK Government's guidance on customer service skills, strong CSRs significantly impact customer retention and business growth.
Key Responsibilities
Responding to customer enquiries via phone, email, and live chat
Handling complaints with professionalism and empathy
Processing orders, returns, and account queries
Maintaining accurate records using CRM software
Meeting customer satisfaction targets and KPIs
Escalating complex issues to senior team members
Upselling products and services where appropriate
Collaborating with internal departments to resolve issues
What You'll Need
Skills & Requirements for CSR Roles in Brighton
Our Brighton-based employer partners recruit across entry-level to senior CSR positions. While specific requirements vary, most roles through our staffing services typically require the following:
Communication: Clear, confident verbal and written English
Empathy: Ability to listen actively and remain patient
IT Literacy: Proficiency with CRM systems and MS Office
Problem-Solving: Analytical thinking under pressure
Team Player: Collaborative mindset across departments
Flexibility: Willingness to work shifts or weekends if needed
Formal qualifications are not always required. Many employers value attitude, reliability, and demonstrable customer-facing experience above certificates. To check current apprenticeship and training routes, visit the Institute of Customer Service.
Why Choose Us
Why Workers Direct Is Brighton's Preferred Customer Service Recruitment Agency
Since 2010, Workers Direct has built an unrivalled reputation as one of the UK's best recruitment agencies for temporary and permanent placements. Our Brighton operation connects serious candidates with serious employers — quickly, efficiently, and fairly.
Here is what sets us apart as a dedicated customer service representative recruitment agency in Brighton:
Speed of Placement
We respond fast. Many of our candidates are placed within 24–48 hours of registering through our jobseeker registration page.
Specialist Matching
Our recruitment consultants are specialists in customer service roles — not generalists. We match your skills, availability, and ambitions to the right role, not just any role.
Temp-to-Perm Pathways
Many of our Brighton placements lead to permanent contracts. Temporary roles are a fantastic way to gain experience while keeping your options open.
Compliance & AWR Assurance
We operate in full compliance with UK employment law including the Agency Workers Regulations (AWR), ensuring your rights are protected from day one.
Live Vacancies
Current Customer Service Representative Vacancies in Brighton
| Job Title | Type | Salary | Sector | Apply |
|---|---|---|---|---|
| Customer Service Rep | Temporary | £12.50/hr | Retail | Apply → |
| Contact Centre Advisor | Permanent | £24,000 p/a | Finance | Apply → |
| Customer Support Agent | Temp-to-Perm | £23,500 p/a | Technology | Apply → |
| Front Desk Customer Advisor | Temporary | £13.00/hr | Healthcare | Apply → |
| Senior CSR / Team Leader | Permanent | £30,000 p/a | Hospitality | Apply → |
View all open positions at workers-direct.com/all-jobs
For Employers
Hiring Customer Service Staff in Brighton? We Deliver.
If you are a Brighton employer looking to fill customer service vacancies — urgently or on a planned basis — Workers Direct is your go-to customer service representative recruitment agency. We maintain a live pool of pre-screened, reference-checked candidates ready for deployment at short notice.
From a single urgent hire to a team-wide recruitment campaign, our dedicated consultants manage the entire process — saving your business valuable time and reducing your cost-per-hire. Find out why over 500 UK employers trust Workers Direct.
📋 Post a Job VacancyConclusion
Start Your Customer Service Career in Brighton Today
Brighton's job market is thriving, and Customer Service Representative roles sit at the heart of its continued growth. Whether you are seeking flexible temporary work or a long-term career in customer-facing roles, Workers Direct has the connections, experience, and commitment to help you succeed.
Our team of specialist recruitment consultants are available now to discuss your requirements, match you to live vacancies, and guide you through the application process from start to finish. We are not just a jobs board — we are a full-service customer service recruitment agency invested in your career success.
Don't wait for the perfect job to find you. Register with Workers Direct today, explore our full range of staffing services, and take your next career step in Brighton, BN1 with confidence.
FAQs
Frequently Asked Questions — Customer Service Jobs Brighton
Q1How do I apply for Customer Service Representative jobs in Brighton through Workers Direct?
It is straightforward. Simply register as a jobseeker on our website, upload your CV, and one of our Brighton recruitment consultants will be in touch. You can also browse live customer service vacancies directly and apply online in minutes. We handle everything from initial screening to interview preparation.
Q2Do I need formal qualifications to get a customer service job in Brighton?
In most cases, no formal qualifications are required for entry-level CSR roles. Employers prioritise communication skills, reliability, and a positive attitude. However, qualifications from the Institute of Customer Service or NVQs in customer service can significantly strengthen your application for senior positions.
Q3What is the typical salary for a Customer Service Representative in Brighton?
Salaries for CSR roles in Brighton typically range from £23,000 to £30,000 per annum for permanent positions, depending on the sector and level of experience. Temporary and hourly-paid roles generally pay between £12.00 and £15.00 per hour. Senior customer service managers can earn £35,000 or above. Workers Direct ensures all placements meet at least the UK National Living Wage.
Q4Can Workers Direct find me a customer service job quickly in Brighton?
Yes — speed of placement is one of our core strengths. Once you are registered and your profile is complete, many candidates receive offers within 24 to 48 hours. For urgent temporary positions, placements can be made the same day. Explore our how we work page to understand our rapid placement process.
Q5Does Workers Direct offer temporary customer service roles that can lead to permanent employment?
Absolutely. A significant number of our Brighton placements begin as temporary assignments and transition into permanent roles. This temp-to-perm pathway benefits both candidates and employers — allowing both parties to assess the fit before committing long-term. It is a model we strongly advocate. You can read more about our temporary staffing solutions on our website.
